Privacy Policy
Last updated: February 2026
1. Introduction
OneTrip Logistics Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus ticketing platform and related services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and payment details when you create an account or make a booking
- Travel Information: Booking history, trip details, and preferred routes
- Device Information: IP address, browser type, and device identifiers when you access our platform
- Usage Data: How you interact with our website and services
3. How We Use Your Information
We use your information to:
- Process and manage your bus ticket bookings
- Send booking confirmations and travel updates
- Improve our platform and customer experience
- Comply with legal obligations and prevent fraud
- Send promotional communications (with your consent)
- Respond to your inquiries and support requests
4. Information Sharing
We may share your information with:
- Bus Operators: To fulfill your bookings and provide travel services
- Payment Processors: To process transactions securely
- Service Providers: Who assist us in operating our platform (under strict confidentiality agreements)
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where we rely on it
To exercise these rights, contact us at info@onetrip.co.zm.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.
8. Contact Us
For questions about this Privacy Policy or our data practices, please contact us at info@onetrip.co.zm.